The service / staff training at Chipotle is the underlying problem. I don't know whether it's because they've tried to expand so fast or they're having trouble hiring, but I've noticed a trend of dirty stores, incorrect orders (both in-store and online delivery/pickup), and inconsistent orders (e.g., one visit a carnitas burrito will have what feels like a pound of meat in the shape of a ball, the next it will be a quarter of the amount and burnt) pretty much every single time I visit. In Boston recently I noticed one of the stores had an ant hill *inside* the store under a dining table.