Same here. The quality went to shit, and the people they've been hiring lately in my upscale part of town are literally high, can barely communicate despite being native English speakers, and still mess up orders while I"m standing in front of them giving direction.

Costs up. Quality down. Service sucks!

I can do a better bowl at home, and don't mind the cooking. It's rice and beans for heaven's sake... peasant food IMO>