I take it you rearranged the keys on your new computer. That was I don't like, I read your Dvorak post, decided to try it and I broke a key on both my keyboards. So I hate replacing a key everytime I type. I'm actually considering changing back, I enjoyed (kind of) the learning curve, though it's hilarious but I hate not being versatile.

Whoa....I haven't check your website for a while and now find out it's a completely new lay out.

Looks like. Although I miss the hat...

How are you liking the Vaio P? I bought one myself to replace my heavy macbook 13inch. I like the ultra-portability, GPS, stuff like that but ultimately I returned it. The screen and keyboard are just too tiny and cramped for me to be productive on the machine. I thought I could sacrifice those things for the portability but for me, it was just unrealistic.

I read this, and thought of a detail that could make your new site layout excellent. In the sidebar, under "Featured In" I started clicking on the gray logos, looking for the specific places you've been featured. I think it'd be cool if you sliced up that image and turned each logo into links. The site's obviously great without it though.

Maybe one issue businesses run into is this: it's hard to notice what details stick out to the customer if you look at your business from the point of view of the owner. I doubt it would have occurred to you that a reader might misconstrue those gray logos as clickable links to your media coverage.

In the same way, I doubt it occurred to any of the businesses you mentioned that these things would stick out to customers.

Tynan I agree with the idea behind this post, at least I do if I understood it correctly.

I think however that it is important to mention customer service is often a direct reflection of how the company treats it's employees.

I remember one place I used to work at where I was very happy to be working and would often go above and beyond to help out customers because I enjoyed the job. After a while we got a new manager and the company started showing how little they cared about employees. I was no longer excited to work there and just did the bare minimum to make sure I got my pay check. Eventually I realized just doing a job for the pay instead of because I loved the work was not for me and I quit on the spot.

I am sure there are many other reasons that people wouldn't put there all into there work but that is a big one for me and wanted to point it out even if people disagree.

Hey Ty,

You should check out Zimmerman's guide to great service. He really does say it best in that book.

Paraphrasing him, "Your customers do give you feedback when they don't like something, by taking their money elsewhere."

I think that instead of just going away unhappy, we should open our mouth and say "this is what I think, and how it can be improved." I don't think there is anything wrong with it. On the other hand, if it's just a criticism without a proposed solution, it's not good, such as "Your food sucks, quit."

You realise the solution - all you have to do is open a Sony Store and a Tea Shop.

when it comes to little details like that store owners generally like to hear your opinion. if i am dealing with an owner of a business or even an employee who seems to CARE what their customers think, il give them the feedback and almsot always there are positive results and everyone leaves happy.

I'd get keyboard stickers, not physically pop out and rearrange keyboard keys. You could possibly damage the keyboard and and sort of contour, curve, or special shapes are ruined. Not mention it's ALOT faster.

I second Patrick on the gray logos.

Here's a nice technique to make it look great as well.
http://www.alistapart.com/d/sprites/ala-blobs2.html