I hate Paypal. In the early days of gambling I used Paypal to send money to casinos, and Paypal would occasionally screw me over. They held all deposits to casinos for 30 days so that if the casino went under, players wouldn't get screwed. That was nice of them.
One time I deposited $10k and a casino went under. They never gave me any money despite a number of calls and e-mails. Oh well.
I use paypal when I absolutely have to, and that's it. Google checkout came along, and I was happy about that. I like Adwords, Adsense is ok, Search is awesome, etc. I figure with their "Don't be evil" motto, I'd have nothing to worry about.
About a month ago I released my book to a few people on my forum. I didn't have a merchant account all set up, so I set up a payment page through Google checkout. It was easy and convenient and there weren't any charges for using the service. Perfect!
Then tonight I get this e-mail :
Hey Tynan, Just wondering why this came? I was actually going to write and ask if I could get the final version once things settled down from your release, but I see no reason to get my money back. Hit me back if you get this, I can re-initiate the transaction (so long as I can still get the pre-order price.) I loved your book, looking forward to seeing the final.
---------- Forwarded message ----------
From: Google Checkout
Date: Mar 2, 2007 4:48 PM
Subject: Your order from Tynan: Refund information
Tynan has issued a refund for $29.00 to your VISA xxx-2229 . Please note that the refund may not appear in your credit card account for several days.
* Refund reason: Other (describe below)
* Comments from Tynan: " refunded by Google 02"
Let me make a few things clear. I haven't logged into my Google checkout account in weeks. No one who paid through Google has ever requested a refund. I use a very long alphanumeric password that's unique to Google checkout. I encrypt all of my web traffic and have my computer locked whenever I'm not using it. There's no way that ANYONE has issued a refund.
I figure it's an isolated incident.
Then I get an IM saying that someone else got a refund. Then a close friend of mine who sent me $100 for something else told me he got refunded.
I go to log in to my Google checkout account and it brings me to the "My Account" screen. I click the link for Google checkout again and it stays there. Apparently I don't have a Google checkout account anymore.
I double check my e-mail. I check my spam folder and my trash folder. Nothing from Google in any of my accounts. So now all of my charges are refunded by "Google 02" apparently without me ever being notified. Worse, it's saying that I refunded them. Awesome.
I got mail from google checkout saying that my supplier has refunded my money but it may take several days to appear in your bank statement.
reason described below.
Does any one know how long it could be.
I am going through this as a customer right now. I purchased a Crystal Cake Topper from Jodi with The Crystal Topper for my wedding cake. "Refunded by Google 02"...what the hell??? So I try to call Jodi to ask is my order still valid because she saw an order for 2 cake toppers....NO ANSWER!!! I left messages through her Google account and her email AND her answering machine...NO RESPONSE YET!!!! I just need to know if the order is still valid and if I will have a Cake Topper on my wedding cake.
Just had Google close my Account with no reasoning. All customer sales totalling more than £3,000 were refunded to my new customers with the reason of " Refunded by Google 02".
We've had no chargebacks, no complaints and have signed agreements with out customers before we take payment.
Google have cost effectively bankrupted our business by destroying our hard earned cashflow.
As pointed our earlier, they are a large corporation that just dont care.
I'm dissapointed and would ask anyone that is considering taking payment with Google Check out to look at the alternatives as they just dont care and are of no help.
This happened to me but I was the customer. I bought a laptop, the order was confirmed through a personal reply to an email, and they satated that the payment had gone through and that the order had gone to the warehouse.
9 Days later I get an email saying I have a full refund with the reason being the same as yours "Refunded by Google 02"
I have emailed the company through google twice but have not had a reply.
Im just hoping that they have send it off already, and will arrive in the post sometime soon for free!
Ya, this same thing just happened to me today. Had so customers emailing me wanting to know why they received a refund. I go to investigate. My account no longer exists. I received nothing from google explaining be why. I have never had a bad order, refund request, email complaining about a product or service, etc.
I had only made 4 sales with the account, i received payment for 2 no problem. A few weeks later I had another 2 sales, and before they posted the funds, poof, I and the money no longer exist anymore.
I guess the internet's trusted companion can only be trusted for services not involving profitability.
authorize.net seems to work well. I support clients with it and also have an account for newrocktees.com so you shouldn't have any trouble
Actually I'm really happy with my merchant account through authorize.net. Maybe too early to tell, but so far they're pretty great.
I'm happy with PayPal.
It is a waste of time and energy to be angry at PayPal or Google, they are just companies. Companies are designed to take money from you, when they do that, you shouldn't be surprised.
I transfer money from my paypal account to my bank account any time there is more than the minimum required for a free transfer.
As John has found, running a payment site is a big hassle - PayPal and Google put a lot of effort into stopping scams and money-laundering. If you want to take over that hassle then get a merchant account. Personally I'd rather let them deal with it.
I hate PayPal with a vengence also. Back in high school my hatred prompted me to create a competing payment site called www.fusionpay.com. The site actually gained a fair amount of users but it got over run by people trying launder money through it so I had to shut it down.
Before I was even 18 I tried almost every payment system out there and ended up hating them all. I finally realized that the only way to go was with a full blown merchant account. It is a hassle to set it up and almost requires a full time employee for handling red tape, but at least you get your money.
I had never gambled before and knew nothing about it, but I'd gotten too many e-mails like it. I was at my parents house for winter break during my first year at UT, and I was bored.
"Free $50 just for downloading our casino!"
Hmm. That doesn't seem very risky. I might as well download to see what it's all about.
Savy Seph gave a good account of advantage players. "The advantage players have an edge over the house given that they tend to win more than they lose. While cheating at casinos is a criminal activity, advantage players use legitimate means to beat the house. Since they play by the rules, they deserve to pocket their winnings. The casinos may frown on the advantage players but they are not able to use legal means to throw advantage players in jail. This shows that the law recognizes advantage players to be a different kettle of fish from the unethical cheaters." Card counting, a form of advantage play, was used by Ben Affleck at the Hard Rock Casino in Vegas to win $800,000 in May 2014.
Sky News had a few interesting quotes from Affleck in their 18 Sep 2014 article. "That is a true story. I mean, that took place. I took some time to learn the game and became a decent blackjack player," he said. "And once I became decent, the casinos asked me not to play blackjack. I mean, the fact that being good at the game is against the rules at the casinos should tell you something about casinos."