I hate Paypal. In the early days of gambling I used Paypal to send money to casinos, and Paypal would occasionally screw me over. They held all deposits to casinos for 30 days so that if the casino went under, players wouldn't get screwed. That was nice of them.
One time I deposited $10k and a casino went under. They never gave me any money despite a number of calls and e-mails. Oh well.
I use paypal when I absolutely have to, and that's it. Google checkout came along, and I was happy about that. I like Adwords, Adsense is ok, Search is awesome, etc. I figure with their "Don't be evil" motto, I'd have nothing to worry about.
About a month ago I released my book to a few people on my forum. I didn't have a merchant account all set up, so I set up a payment page through Google checkout. It was easy and convenient and there weren't any charges for using the service. Perfect!
Then tonight I get this e-mail :
Hey Tynan, Just wondering why this came? I was actually going to write and ask if I could get the final version once things settled down from your release, but I see no reason to get my money back. Hit me back if you get this, I can re-initiate the transaction (so long as I can still get the pre-order price.) I loved your book, looking forward to seeing the final.
---------- Forwarded message ----------
From: Google Checkout
Date: Mar 2, 2007 4:48 PM
Subject: Your order from Tynan: Refund information
Tynan has issued a refund for $29.00 to your VISA xxx-2229 . Please note that the refund may not appear in your credit card account for several days.
* Refund reason: Other (describe below)
* Comments from Tynan: " refunded by Google 02"
Let me make a few things clear. I haven't logged into my Google checkout account in weeks. No one who paid through Google has ever requested a refund. I use a very long alphanumeric password that's unique to Google checkout. I encrypt all of my web traffic and have my computer locked whenever I'm not using it. There's no way that ANYONE has issued a refund.
I figure it's an isolated incident.
Then I get an IM saying that someone else got a refund. Then a close friend of mine who sent me $100 for something else told me he got refunded.
I go to log in to my Google checkout account and it brings me to the "My Account" screen. I click the link for Google checkout again and it stays there. Apparently I don't have a Google checkout account anymore.
I double check my e-mail. I check my spam folder and my trash folder. Nothing from Google in any of my accounts. So now all of my charges are refunded by "Google 02" apparently without me ever being notified. Worse, it's saying that I refunded them. Awesome.