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Own Your Life

One of the great sacrifices of subjecting kids to school is that it trains them to ask for permission for everything, from turning in work late, to changing to a different class, to more mundane things like going to the bathroom. It's a tradeoff, of course: condition kids to seek permission for everything, and by doing so enable a system to exist where they receive an education.

Maybe that's a worthwhile tradeoff, and maybe it's not. But the real harm in it, in my opinion anyway, is that when we leave school, we're still in the habit of asking permission for everything. That's dangerous.

A manifestation of this that I come across with frequently is the questions that people send me by email. Here's a paraphrased template, which covers a good 60%+ of the emails I get from strangers:

I'm building or buying a CRM-like system. You can help.

On SEBASTIAN MARSHALL

Hello, reader of my blog!

I meet lots of people.

I can't keep track of everyone.

This is costing me all sorts of bad things. I'm missing opportunities to connect with good people, and since 90% of interesting things in life are the result of connecting with good people, I think this is really a big leak of good things from my life.

I've decided to get a CRM-like system. CRM stands for "customer relationship management" - it's commonly used in sales to track what communication you've had with a prospect/client/etc in the past. Have they gotten a brochure? Have you talked with them on the phone? Did you followup after they bought? How happy were they? Did they fill out a testimonial? Did they refer anyone? Did you send them a gift for referring someone? What's their birthday? Etc, etc.

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